Are visitors accepted?

If you receive some visitors, they will first have to register upon arrival at the reception office, pay a special fee and give their identity card (please retrieve the cards before the reception closes), They will also have to leave their cars outside,

Is there shuttle to the beach from the campsite?

There is no shuttle between the campsite and the beach, Access to the beach is by a footpath which runs along the main avenue of the village.

How to change a reservation?

For any modification, please contact us by email info@cca33,com or by phone 0033,5,56,09,10,25 in order to know the terms and conditions

How far are we from the main town Hourtin-Ville?

The campsite is located 12km from the Hourtin.

Is there a tennis court?

We have a tennis court for rent, The prices are as follows: 50 minutes = 8 € / 10×50 minutes subscription = 65 €

How far from the nearest shops is the campsite?

In the campsite you will find a grocery shop as well as a wine cellar, In the village of Hourtin-Plage you will find a bakery, a fruit & vegetable shop as well as restaurants and bars.

Can I put a tent next to the mobile home?

Les tentes sont interdites sur les parcelles des Mobilhomes

How far from the cycle tracks is the campsite?

Bike paths start in front of the campsite.

What to do in case of late arrival?

In case of late arrival, please contact our office reception before 7 p,m,

Where is the nearest train station?

The nearest train station is located in Lesparre-Médoc (25 km from the campsite)

What payment methods do you accept?

We accept payment by credit card, bank transfer, cash

How far are you from the nearest airport?

The nearest airport is in Bordeaux-Mérignac (70 km from the campsite)

If my accomodation is available before 4 p.m. on the arrival date, is it possible to check in and get the key of the accomodation earlier?

You can arrive before 4 p.m. to do the administrative procedures, However, you will not be able to access the Mobilhome before 4 p.m.,

What is the nearest village?

The campsite is located at the entrance to the village of Hourtin-Plage

Are barbecues allowed on the campsite?

Only electric and gas barbecues are allowed. Open fire barbecues (wood, charcoal) are strictly forbidden on the campsite as well as in the surrounding forest,

Where is the nearest ATM?

The nearest ATM machine is located in Hourtin-Ville (12 km)

Is it possible to bring our own barbecue?

You can bring your own barbecue, Warning: only electric and gas barbecues are allowed. Open fire barbecues (wood, charcoal) are strictly forbidden on the campsite as well as in the surrounding forest,

Where and when are the nearest markets?

High SEASON (July-August): Tuesdays, Thursdays and Saturdays morning in Hourtin-Ville and Monday evenings in Hourtin-Plage (night market), Low SEASON: Thursdays morning in Hourtin-Ville,

Is there a charge for wifi?

We offer WiFi access at the following rates: 6h = 10 € / 1 week = 20 € / 2 weeks = 30 € / 1 week family (3 devices) = 40 € / 2 weeks family (3 devices) = 50 €

How to receive a brochure from the campsite?

You can ask for our brochure via the part \”Brochure\” of our website or directly by email at info@cca33,com

Do visitors have access to the swimming pool?

The campsite and its facilities are reserved to the campsite customers,

What does Cancellation insurance cover?

You will find the cancellation insurance guarantees in the part \”Reservation\” of our website. We can send them to you by email on request,

When do I have to pay the balance of my reservation?

For CAMPING pitches: the balance is to pay on the day of your arrival / For RENTALS: the balance has to be paid no later than 30 days before the booked arrival date,

How to make a complaint?

You can make a complaint by Post to \”Customer Service\” Airotel Camping de La Côte d\’Argent, 134 route de Contaut, 33990 HOURTIN-PLAGE

Can we arrive outside the reception opening hours?

If you have a reservation, you can arrive outside reception hours, but you must inform us by email info@cca33,com or by phone 0033,5,56,09,10,25

Who should I contact in case of litigation?

In case of litigation and after having seized the \”Customers Service\” of the establishment, in accordance with article L, 152-1 of the consumer code, every customer of the campsite has the possibility to seize a consumer mediator, within a maximal appeal deadlineof one year from the date of the written complaint by RLAR, to the the manager, The contact details of the mediator that liable to be entered by the customer are as follows: Medicys, 73 boulevard de Clichy, 75009 PARIS , tel: 01,49,70,15,93

Are pets accepted on the campsite?

Pets are allowed for camping pitch rentals (price from € 3 to € 7 per day depending on the season), Presentation of the compulsory vaccination pass with up-to-date rabies vaccine, Dogs of 1st and 2nd category are strictly prohibited,

Where can I find the price list

You will find our Prices on the website, or you can ask to be sent the pricelist directly by email at info@cca33,com

Do we have to make an appointment for check out on the day of departure?

You must make an appointment for the check out inventory, The appointment is fixed at the latest the day before departure, Departures are between 8 a,m, and 10 a,m,

What type of electricity hook-up on the pitches?

On the pitches, electricity hook-up conforms with European standards (3 pin adaptor)

At what time should we return the mobile home?

You\\\’ll have to leave the rental accommodation before 10:00 am

Is it possible for campers to rent a fridge on site?

\”We have no fridges on rental, but only Cool-Boxes*.
(* Cool Box: fridge box about 30L, situated in the Sanitary house = you cannot take
it on your plot. It costs 3.50 euros per day, and we will also require 20 euros as deposit for the key)\”

Is it possible to choose a location or mobile home?

You can tell us your preferences on your booking form

What should I bring to the campsite?

All what a camper needs, Please ensure that your extension cable is long enough (35m)

Are minors accepted?

Children under 18 years old can only stay on the campsite when accompanied by a parent or legal guardian,

Can we have water on each pitch?

There is no water connection on the pitches, The campsite is equipped with 5 Sanitary houses and 9 dishwashing points

Do you have a children\’s club?

We have a mini-club which is open in July and August from Monday to Friday for children from 6 to 11 years old, The Mini-Club is a service and not a nursery (it is therefore imperative that we can find you on the camping ground in the event of a problem)

Are water and electricity included in the price of the pitch?

There is no water on the camping pitches, Electricity is included for the Caravan, Mini-bus, Folding tent and Camping-Car pitches but it is costs extra for the tent pitches,

Are the animations included?

The entertainment & activities are free and takes place in July and August

Are there specific pitches for motorhomes?

There are motorhome pitches scattered throughout the campsite, The pitches for Motorhomes are gravelled (hard stone ground)

Where is the nearest beach?

The beach is around 300m from the campsite entrance.

Is there a possibility to empty the toilets on the pitch?

There is no waste water connection on the pitches, We have a drain area for gray water and a drain for chemical boxes in all the sanitary facilities,

How can I book?

You can book directly on our website via \”Booking\”

What is the maximum size accepted for caravans and motorhomes?

We have no size restriction, however, when booking, you can specify the size of your equipment,

Is it possible to pay in installments?

You can schedule the payment, To know how do this, please contact us before making your reservation info@cca33, com

Do you offer long-term stays?

We do not offer a long-term stay package,

What is the tourist tax?

The tourist tax: € 0.61 per adult per night is collected by us for the municipality of Hourtin,

How is the mobile home fitted out?

the mobile homes are all equipped with a kitchenette, living room, bathroom, WC and depending on the model: 2 or 3 bedrooms and 1 or 2 bathrooms,

How to cancel a reservation?

For any cancellation, please contact us by email info@cca33, com or by phone 0033,5,56,09,10,25 to find out the terms and conditions

Is it possible to rent a baby cot or high chair?

We rent baby cots and High chairs, BY ELEMENT / price: 23 euros per week + a deposit of 50 euros will be requested upon arrival

Can we leave the campsite outside reception opening hours?

You can leave outside reception hours, but for this you will have to do the administrative procedures the day before your departure,

Are sheets and towels provided?

Sheets and household linen are not provided but compulsory, Possible rental: sheets = 16 € per pair / Toilet kit = 10 € per kit for 2 people

Are pets ​​allowed in the rental accomodations?

Animals are strictly forbidden in the rental accomodations

Does the mobile home have a TV?

Our rentals are not equipped with TV and we do not offer any for rental.

Can I have some guest in my accomodation? If yes, what are the extra charges?

You can receive daily visitors or over several days depending on the number of people already present in the Mobilhome, For any information concerning visitors, you can contact us at 0033,5,56,09,10,25

Does the mobile home have air conditioning?

Our rentals are not equipped with air conditioning,

Do we have to leave a deposit at the time of check in?

On the day of your arrival, you\’ll have to leave 3 deposits: 20 € for the automatic barrier card / 150 € for the end of stay cleaning guarantee / 150 € for the equipment

How are the accommodations equipped?

You will find the inventory list for each Mobilhome in the parts \”Rentals\” on our website

Is there a laundry on the campsite?

On site, there are Washing Machines (5 € the token) as well as Tumble Dryers (3 € 50 the token) which are located in the sanitary houses, detergent not included.

Can I park a second vehicle near my mobile home?

1 vehicle is included in the rental price (2 vehicles are included for the DUNE Cottage only), The additional car is charged between 3 € and 13 € depending on the period

Is there wifi in the campsite?

There is WiFi access on site, Rates are: 6h = 10 € / 1 week = 20 € / 2 weeks = 30 € / 1 week family (3 devices) = 40 € / 2 weeks family (3 devices) = 50 €

What is the minimum number of nights for a rental accomodation?

in HIGH Season (July-August): minimum 7 nights and in LOW SEASON: minimum 2 nights

Until what time can I enter the campsite with my car?

The gates are open from 6:00 a.m. to 10:30 p.m. After 10:30 p.m. you will need to park your vehicle outside and enter by foot,

It it allowed to smoke in rental accomodations?

It is strictly forbidden to smoke in the rental accomodations

What are the arrival and departure times?

Arrivals are between 4 p.m. and 8 p.m. and departures between 8 a.m. and 10 a.m.

Do you have accommodations accessible to disabled people?

We have no accommodations accessible to disabled people, But in the Sanitary houses there are extra cabins accessible to disabled people,

Is the bracelet compulsory?

The wearing of the bracelet is compulsory, Antiallergic and secure bracelet,It will be given to you upon your arrival and must be worn at all time around your wrist or ankle,

Is there heating in the accommodation?

There are electric convectors in the mobile homes

When can I get my deposit back?

The deposits are refunded depending on the inventory check at the time of departure,

Whats size have the beds?

Depending on the model: double beds: 140×190 or 160×190 or 160×200 / single beds: 70×190 or 80×180 or 80×190 / sofa beds: 120×190 or 130×200 or 135×185

Do you offer cleaning service?

We do not offer a cleaning service, For any rental not returned in perfect cleanliness, a minimum amount of € 150 will be retained on the amount of the deposit,

What are the opening hours of the pools?

the pools are open from 10 a.m. to 7 p.m. from June 1st until the campsite closes, Only the indoor heated pool is open when the campsite opens,

Do you offer entertainment at the campsite?

In July and August, we offer entertainment every day from Monday to Friday: sports activities, mini-club (for children from 6 to 11 years old) and also entertainment in the evening

Is the pool heated?

we have 1 covered and heated pool (open from the opening of the campsite), and the water of the entire aquatic complex is heated,

Is there a fee for the children\’s club?

The mini-club is free

How big is the water park?

from June 1st you can enjoy our 5000m² heated aquatic complex, with an Aqua\’Pirates, 4 pools, 9 slides and 1 children\’s island

Are there shops on the campsite?

In the campsite you will find a grocery shop as well as a wine cellar, a Restaurant with its take-away meals and a Bar,

Are swim shorts allowed?

Swim shorts are strictly forbiden, wearing of swimming trunks or boxers is compulsory,

Can we rent bikes on site?

We rent bikes (adult size only) – with a deposit of 200 € per bike, The rental prices are as follows: 1/2 day = 10 € / 1 day = 12 € / 1 week = 45 €

Is the swimming pool supervised?

The pool is unsupervised

Is there a multisport ground?

We have a multisport field – free access