FAQ

The beach is around 300m from the campsite entrance.

There is no shuttle between the campsite and the beach, Access to the beach is by a footpath which runs along the main avenue of the village.

The campsite is located 12km from the Hourtin.

In the campsite you will find a grocery shop as well as a wine cellar, In the village of Hourtin-Plage you will find a bakery, a fruit & vegetable shop as well as restaurants and bars.

Bike paths start in front of the campsite.

The nearest train station is located in Lesparre-Médoc (25 km from the campsite)

The nearest airport is in Bordeaux-Mérignac (70 km from the campsite)

The campsite is located at the entrance to the village of Hourtin-Plage

The nearest ATM machine is located in Hourtin-Ville (12 km)

High SEASON (July-August): Tuesdays, Thursdays and Saturdays morning in Hourtin-Ville and Monday evenings in Hourtin-Plage (night market), Low SEASON: Thursdays morning in Hourtin-Ville,

You can ask for our brochure via the part \”Brochure\” of our website or directly by email at info@cca33,com

You will find the cancellation insurance guarantees in the part \”Reservation\” of our website. We can send them to you by email on request,

You can make a complaint by Post to \”Customer Service\” Airotel Camping de La Côte d\’Argent, 134 route de Contaut, 33990 HOURTIN-PLAGE

In case of litigation and after having seized the \”Customers Service\” of the establishment, in accordance with article L, 152-1 of the consumer code, every customer of the campsite has the possibility to seize a consumer mediator, within a maximal appeal deadlineof one year from the date of the written complaint by RLAR, to the the manager, The contact details of the mediator that liable to be entered by the customer are as follows: Medicys, 73 boulevard de Clichy, 75009 PARIS , tel: 01,49,70,15,93

You will find our Prices on the website, or you can ask to be sent the pricelist directly by email at info@cca33,com

On the pitches, electricity hook-up conforms with European standards (3 pin adaptor)

\”We have no fridges on rental, but only Cool-Boxes*.
(* Cool Box: fridge box about 30L, situated in the Sanitary house = you cannot take
it on your plot. It costs 3.50 euros per day, and we will also require 20 euros as deposit for the key)\”

All what a camper needs, Please ensure that your extension cable is long enough (35m)

There is no water connection on the pitches, The campsite is equipped with 5 Sanitary houses and 9 dishwashing points

There is no water on the camping pitches, Electricity is included for the Caravan, Mini-bus, Folding tent and Camping-Car pitches but it is costs extra for the tent pitches,

There are motorhome pitches scattered throughout the campsite, The pitches for Motorhomes are gravelled (hard stone ground)

There is no waste water connection on the pitches, We have a drain area for gray water and a drain for chemical boxes in all the sanitary facilities,

We have no size restriction, however, when booking, you can specify the size of your equipment,

We do not offer a long-term stay package,

the mobile homes are all equipped with a kitchenette, living room, bathroom, WC and depending on the model: 2 or 3 bedrooms and 1 or 2 bathrooms,

We rent baby cots and High chairs, BY ELEMENT / price: 23 euros per week + a deposit of 50 euros will be requested upon arrival

Sheets and household linen are not provided but compulsory, Possible rental: sheets = 16 € per pair / Toilet kit = 10 € per kit for 2 people

Our rentals are not equipped with TV and we do not offer any for rental.

Our rentals are not equipped with air conditioning,

You will find the inventory list for each Mobilhome in the parts \”Rentals\” on our website

1 vehicle is included in the rental price (2 vehicles are included for the DUNE Cottage only), The additional car is charged between 3 € and 13 € depending on the period

in HIGH Season (July-August): minimum 7 nights and in LOW SEASON: minimum 2 nights

It is strictly forbidden to smoke in the rental accomodations

We have no accommodations accessible to disabled people, But in the Sanitary houses there are extra cabins accessible to disabled people,

There are electric convectors in the mobile homes

Depending on the model: double beds: 140×190 or 160×190 or 160×200 / single beds: 70×190 or 80×180 or 80×190 / sofa beds: 120×190 or 130×200 or 135×185

the pools are open from 10 a.m. to 7 p.m. from June 1st until the campsite closes, Only the indoor heated pool is open when the campsite opens,

we have 1 covered and heated pool (open from the opening of the campsite), and the water of the entire aquatic complex is heated,

from June 1st you can enjoy our 5000m² heated aquatic complex, with an Aqua\’Pirates, 4 pools, 9 slides and 1 children\’s island

Swim shorts are strictly forbiden, wearing of swimming trunks or boxers is compulsory,

The pool is unsupervised

The campsite and its facilities are reserved to the campsite customers,

You can book directly on our website via \”Booking\”

We accept payment by credit card, bank transfer, cash

You can schedule the payment, To know how do this, please contact us before making your reservation info@cca33, com

For CAMPING pitches: the balance is to pay on the day of your arrival / For RENTALS: the balance has to be paid no later than 30 days before the booked arrival date,

The tourist tax: € 0.61 per adult per night is collected by us for the municipality of Hourtin,

For any modification, please contact us by email info@cca33,com or by phone 0033,5,56,09,10,25 in order to know the terms and conditions

For any cancellation, please contact us by email info@cca33, com or by phone 0033,5,56,09,10,25 to find out the terms and conditions

If you have a reservation, you can arrive outside reception hours, but you must inform us by email info@cca33,com or by phone 0033,5,56,09,10,25

You can leave outside reception hours, but for this you will have to do the administrative procedures the day before your departure,

You can arrive before 4 p.m. to do the administrative procedures, However, you will not be able to access the Mobilhome before 4 p.m.,

Animals are strictly forbidden in the rental accomodations

Pets are allowed for camping pitch rentals (price from € 3 to € 7 per day depending on the season), Presentation of the compulsory vaccination pass with up-to-date rabies vaccine, Dogs of 1st and 2nd category are strictly prohibited,

You can receive daily visitors or over several days depending on the number of people already present in the Mobilhome, For any information concerning visitors, you can contact us at 0033,5,56,09,10,25

Les tentes sont interdites sur les parcelles des Mobilhomes

On the day of your arrival, you\’ll have to leave 3 deposits: 20 € for the automatic barrier card / 150 € for the end of stay cleaning guarantee / 150 € for the equipment

You must make an appointment for the check out inventory, The appointment is fixed at the latest the day before departure, Departures are between 8 a,m, and 10 a,m,

On site, there are Washing Machines (5 € the token) as well as Tumble Dryers (3 € 50 the token) which are located in the sanitary houses, detergent not included.

Only electric and gas barbecues are allowed. Open fire barbecues (wood, charcoal) are strictly forbidden on the campsite as well as in the surrounding forest,

There is WiFi access on site, Rates are: 6h = 10 € / 1 week = 20 € / 2 weeks = 30 € / 1 week family (3 devices) = 40 € / 2 weeks family (3 devices) = 50 €

You\\\’ll have to leave the rental accommodation before 10:00 am

The gates are open from 6:00 a.m. to 10:30 p.m. After 10:30 p.m. you will need to park your vehicle outside and enter by foot,

If you receive some visitors, they will first have to register upon arrival at the reception office, pay a special fee and give their identity card (please retrieve the cards before the reception closes), They will also have to leave their cars outside,

Arrivals are between 4 p.m. and 8 p.m. and departures between 8 a.m. and 10 a.m.

You can tell us your preferences on your booking form

The wearing of the bracelet is compulsory, Antiallergic and secure bracelet,It will be given to you upon your arrival and must be worn at all time around your wrist or ankle,

You can bring your own barbecue, Warning: only electric and gas barbecues are allowed. Open fire barbecues (wood, charcoal) are strictly forbidden on the campsite as well as in the surrounding forest,

The deposits are refunded depending on the inventory check at the time of departure,

Children under 18 years old can only stay on the campsite when accompanied by a parent or legal guardian,

We do not offer a cleaning service, For any rental not returned in perfect cleanliness, a minimum amount of € 150 will be retained on the amount of the deposit,

In case of late arrival, please contact our office reception before 7 p,m,

In July and August, we offer entertainment every day from Monday to Friday: sports activities, mini-club (for children from 6 to 11 years old) and also entertainment in the evening

We have a mini-club which is open in July and August from Monday to Friday for children from 6 to 11 years old, The Mini-Club is a service and not a nursery (it is therefore imperative that we can find you on the camping ground in the event of a problem)

The mini-club is free

We offer WiFi access at the following rates: 6h = 10 € / 1 week = 20 € / 2 weeks = 30 € / 1 week family (3 devices) = 40 € / 2 weeks family (3 devices) = 50 €

In the campsite you will find a grocery shop as well as a wine cellar, a Restaurant with its take-away meals and a Bar,

The entertainment & activities are free and takes place in July and August

We rent bikes (adult size only) – with a deposit of 200 € per bike, The rental prices are as follows: 1/2 day = 10 € / 1 day = 12 € / 1 week = 45 €

We have a tennis court for rent, The prices are as follows: 50 minutes = 8 € / 10×50 minutes subscription = 65 €

We have a multisport field – free access